Privacy Policy

This policy explains how we handle information at JOYCUB.

JOYCUB is a family console gaming club. This Privacy Policy explains what information we collect when you use this website to request a booking or contact us, why we collect it, and the choices you have. By using the site you agree to the practices described here.

Information we collect

We only collect what you choose to give us. When you send a party or booking request, that typically includes:

  • The name you provide for the booking.
  • Your email address, so we can reply.
  • Booking details such as the requested date, age group and number of children.
  • Any message or preferences you add to your request.

We may also collect limited technical information automatically, such as your browser type and general device details, to keep the site secure and working correctly.

How we use your information

  • To respond to your enquiry and arrange or confirm a booking.
  • To plan the right zone, staffing and set-up for your visit.
  • To keep the website safe and prevent spam or abuse.
  • To meet legal and record-keeping obligations where required.

We do not sell your information, and we do not use it for advertising profiling.

Children's privacy and parental consent

Because JOYCUB is a family venue, some of our visitors are children. This website is intended to be used by parents and guardians, not by children directly. We ask that only an adult submits a booking request. If a booking involves a child, we rely on the parent or guardian to provide the details and to give consent on the child's behalf. We do not knowingly ask children to create accounts or share personal information through this site. If you believe a child has provided us with information without a parent's involvement, please contact us so we can remove it.

How we share information

We share your information only when it is necessary to run the club, for example with trusted service providers that help us operate the website or communicate with you, or when the law requires it. Any such providers are expected to protect your information and use it only for the agreed purpose.

How long we keep it

We keep booking information only for as long as needed to handle your request, deliver the service and meet any legal obligations. After that, it is deleted or anonymised.

Your choices

You may ask us to access, correct or delete the information you have shared with us. You can also decline to provide details, though this may mean we cannot complete a booking. To exercise any of these choices, contact us through the details shown at the venue.

Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.

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